FAQ

General

We provide room service breakfast 7 days a week. For lunch and dinner there are a number of options close by including the Vale Hotel next door.

We do have a chargeback facility at a variety of local restaurants and take away for approved guests with valid credit cards on file. 

7 days room service is available at additional cost

We accept payment on arrival via EFTPOS, Visa, Mastercard, Diners Card and American Express. Payment via cheque is not accepted. Cash payment is also accepted plus $250 cash bond.

Yes, FREE wifi is available in all guest rooms and common areas 24/7.

Plenty of secure off street parking and additional parking up Harcourt ave.

Checking In

Check-in is 2:00pm and check-out time is 10:00am. Please contact reception if you are arriving early or checking out late. Additional fees may apply. 

Reception is open from 8:00am to 9:00pm. Please contact reception for after-hours arrangement. On-site Manager available 24/7.

All guests are required to present a valid credit card and government-issued photo ID on check in.  If you do not have a credit card you will be asked for a further $250 cash security deposit which is refundable upon check-out.

Early check in is subject to availability, please contact reception if you are arriving early or checking out late. Additional fees may apply. 

Getting Here

“From Princes Highway Dandenong, turn right up Sringvale rd and follow the Mulgrave Motel signs, turn left up Wilma ave and left up Harcourt ave and you will see the Motel on your right. 

From the city driving along Princes highway, turn left up Springvale rd and follow the Mulgrave Motel signs, turn left up Wilma ave and left up Harcourt ave and you will see the Motel on your right. 

Driving along Springvale rd from Brandon Park, just before you reach thePrinces highway, look out for the signs to the Mulgrave Motel, do a U-turn to turn up Wilma Ave, then turn left up Harcourt Ave and you will see the motel on your right. “

  • Melbourne CBD 25.7km
  • Melbourne airport 53.1km
  • Olinsa 32.3km
  • Monash University 3.2km
  • Monash Heart & Medical Centre 4.7km
  • Chadstone Shopping Centre 8.8km
  • Southland Westfield 13.8km

Rooms

We’re animal lovers ourselves but unfortunately, we are no longer a pet-friendly Motel. We are hoping for your understanding of our decision to discontinue this service. 

Yes, all of our rooms are non-smoking. There is outside seating allocated for smokers.

Yes, there are hair dryers in all room types.

This is dependent on the room type. Depending on the room, our rooms can sleep 1 – 8.

Yes, please ensure you book a cot to ensure we have set this up in your room.  Extra cost does apply.

We do have ground floor rooms that many of our guests visiting hospitals like to stay in. Please speak with our team to ensure you are booked into a ground floor room.

For guests who have booked direct through www.themulgravemotel.com.au or phoned direct, they will receive a complimentary bottle of water or soft drink on arrival.

Cancellations

We offer no additional fee for cancellations before 2pm the day prior to arrival. After this time one nights accommodation will be charged.

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